Complaint Resolution

How are complaints handled?*

Early Resolution

Many complaints can be resolved through early resolution. Early resolution can take many forms, including but not limited to:

  • Helping the parties communicate about the matter
  • Arranging for a UC Davis official to talk with the accused (a “no-fault” or “notice” conversation)
  • Helping the parties agree to certain changes in how they interact
  • Separating the parties
  • Negotiating a disciplinary agreement with the accused
  • Conducting training

Formal Investigation

If the University determines an investigation is warranted, the Lead Discrimination Officer will appoint an official investigator. The parties will be notified of the investigation. The investigator will meet separately with the complainant, the accused and other potential witnesses to gather information. When that process is complete, the investigator will prepare and submit a report addressing whether or not University policy was violated. If there is a finding of a policy violation, the University will take appropriate corrective action. The University also will consider whether any other action should be taken as may be appropriate.

View a flow chart that describes the early resolution and formal investigation processes.  Regardless of whether early resolution or formal investigation is used to resolve the dispute, the parties will be informed of the outcome at the conclusion of the matter.

*Please note that University employees may grieve certain employment actions and there are specific time periods within which grievances must be filed. For more information about these processes, staff should contact Employee and Labor Relations at the main campus or the Health System and academic appointees should contact Academic Affairs.